Terms & Conditions


  • Petzyo is a subscription based pet care service. We will deliver until you tell us not to.
  • You can deactivate your service anytime after your subscription commitment period.
  • Subscriptions renew automatically.
  • To cancel your subscription please visit the Account Management section of the website. You can access this area by logging in to your account.
  • The cut-off for subscription adjustments such as pauses, cancellations or address changes must be made through the customer log-on before 11:59pm (AEST/AEDT) three days before your next delivery.


  • You must live in our delivery area to order.
  • If you will not be home please make an alternative arrangement or leave specific delivery instructions on the checkout page for our drivers to follow.
  • Ownership of the goods will transfer to you once we have delivered in accordance with your delivery instructions.
  • If a re-delivery is required at a different time through no fault of Petzyo, or our logistics partners, an additional fee of $15 will be charged.


  • Our pet food solutions are customized to your pet’s size and dietary requirement. We will work with you to optimize your pet's consumption habits. The meat patty flavour availability in our Mixed and Raw Meal Plans are not guaranteed, though we will make every effort to cater for your dog’s specific requirements.