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At Petzyo, our mission is to deliver you with an excellent customer experience. We know we are not perfect. But we're eager to improve. If you are not 100% happy with your purchase please let us know. We have two returns policies depending on the product purchased:
We accept returns for up to 14 days from purchase, providing the products purchased are in their original condition with packaging unopened.
Items returned after 14 days may not qualify for a refund.
You can return your order for a refund through card or account that the purchase was made from.
Customers are responsible for the cost of a product’s return, unless there was an error on our behalf. For Melbourne customers, we may be able to pick up products on the 1st of every month through our packaging pick up service. This can be organised via e-mail through firstname.lastname@example.org and is at the business’s discretion, depending on the location of the pick up.
We cannot offer refunds or exchanges on any edible items (outside of our Taste Satisfaction Guarantee for Meal Plan items ) that are opened due to strict health policies. This includes all treats, pharmaceuticals and dental products.